Tom Ashley Limited closure statement COVID-19


To our clients; we would like to thank you for your patience and understanding during this time as the world deals with COVID-19. To protect our staff, clients and community, we have decided to temporarily close our doors. We regret that we are unable to fulfil appointments until at least 6th April. This will be reviewed in 7 days. All clients with an appointments will be contacted.

If you do need to contact the team, please do so by leaving a message on the salon phone 01992 677380 or email

Thank you for the support you have already shown us. Please continue your support by keeping an eye on our social media for further updates and activity from Tom Ashley.


Thank you for your understanding, please stay safe and look after each other. 


May 2019

We're delighted to WIN in the Hair & Beauty category at the Love Hertford Awards! 

May 2019

Once again, we've been nominated for Best Salon in the Muddy Stilettos Awards

January 2019

We've moved! Our new home is not far, only next-door at 17 Old Cross!

May 2018

We've made it to the Muddy Stilettos Finals for Best Salon! 


WINNER : Love Hertford Award for Hair & Beauty 2019
Kerastase Ambassador from January 2019

Muddy Stilettos Finalist 2017 & 2018

Tom Ashley official L'Oreal & Kerastase stockist 
Tom Ashley Craddock awarded Hertford's Cheerful Trader 2011

Check out our reviews

Privacy Policy

 We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years. For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.  We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.  Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmations and reminders

We will contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.  

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your having received services as consent to undertake this activity but, if you want, you may opt out at any time.


We consider becoming a member of a loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.


We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine's day and Christmas. You may opt out of receiving marketing material at any time.

Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. For a list of data processors and data storage locations please visit:

Contact and complaints

You may contact us to:

- Discuss our privacy policy.

- Request information we have stored about you.

- Request we remove all identifying information about you.

- Make a complaint.