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  • Tom Ashley
    Tom Ashley Experts in colour

We’re looking forward to welcoming you back. We’re in a new world; so please make sure you read and understand the following information BEFORE attending your appointment.

If you feel unwell stay at home and do not attend the salon. Please tell us as soon as possible you are not able to attend your appointment.

If you answer yes to any of these questions, stay at home and reschedule your appointment:

·       Have you had the recent onset of a new continuous cough?

·       Do you have a high temperature?

·       Have you noticed a loss of, or change in, normal sense of taste or smell?


  • Please arrive to your appointment on-time at not early. Appointments are carefully timed; if you’re late we may not be able to see you, which we really don’t want.  We have removed our waiting areas, therefore you must arrive to your appointment alone, unless you require assistance, like a carer. It would be helpful if you could let us know in advance if this is the case.

  • We understand that sometimes you may need to cancel an appointment, please contact us as soon as possible to do so.  Cancellations within 24-hours or 'no shows' will incur a cancellation fee.  A deposit may be required for some services.

  • Keep it light: do not bring any more bags or coats than necessary. We ask that clients keep their belongings with them. Hooks are available at your station.


  • We’ll be wearing visors during your service. Protect our team and others by wearing a mask or face covering before entering the salon and only removing it when you leave or as directed by your stylist. If you don't have one, we can provide disposable masks at a non-profit fee (£1)

  • There are sanitising opportunities around the salon. We can even re-fill your personal bottle for you. You must wash or sanitise hand when entering the salon. We’re cleaning the salon with increased frequency. You’ll only come in contact with fresh or disposable towels, aprons and gowns.  

  • Yay! Your favourite products are still available, but please ask your stylist to show these to you rather than picking them up. Shared magazines are a no no, but feel free to bring your own. A limited number are available for a bargain price for you to read and take home.

  • We know you love our coffees and biccies, but we're afraid we’re not allowed to provide refreshments other than water in disposable cups or bottles.  If you do bring a plastic bottle, please take this home with you to reuse or recycle.


  • We accept cash or card payments. Remember, American Express Shop Small is back until 13th September.  We’ll come to you, so there’s no need to move around the salon.

  • We have removed Reception, for now, so please make your next appointment online or over the phone. 


  • Treatments are limited to express services only, such as Fusio Dose; Fusio Scrub & K Water. We know these are popular, so PRE-BOOK your Fusio-Dose in August and we’ll give you £5 off!

  • We know it sounds a lot, but it’s important we all do as much as we can so we can all keep on seeing each other and get closer to those sorely missed hugs!  

 Please note we will be closed on  31 August & 1st September 2020

Tom Ashley is an Award Winning, stylish, warm and friendly salon situated in the independent retail area of Old Cross, Hertford.

We offer specialist technical colour services, competitive pricing and a service experience like no other.

Walk-in appointments available, booking advised. Book online or call for an appointment and leave a message at busy times.